Responsible Gaming at Pub Casino – Staying Safe and in Control

At Pub Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are fully committed to promoting responsible gaming for all our players in the United Kingdom. This page outlines the tools, resources, and advice available to help you maintain control over your gambling habits. Whether you are a casual player or a regular visitor, understanding how to gamble responsibly is essential for your wellbeing.

Our Commitment to Player Safety

Pub Casino operates under a licence issued by the UK Gambling Commission, which means we are legally required to uphold the highest standards of player protection. We take our responsibilities seriously and work continuously to ensure that our platform remains safe, fair, and transparent. Our team is trained to identify signs of problem gambling and to offer appropriate support when needed.

Tools to Help You Stay in Control

We provide a range of responsible gaming tools that allow you to manage your activity on our platform. These include the following options available directly through your account settings:

• Deposit limits – set daily, weekly, or monthly limits on how much you can deposit.
• Loss limits – cap the amount you can lose over a chosen time period.
• Session time limits – receive alerts or be automatically logged out after a set duration.
• Reality checks – periodic reminders that show how long you have been playing.
• Self-exclusion – temporarily or permanently exclude yourself from the casino.
• Cool-off periods – take a short break from gambling for a defined period.

All limits take effect immediately when reduced, and increases are subject to a reflection period as required by UKGC regulations.

Recognising Problem Gambling

Gambling becomes a problem when it starts to negatively affect your finances, relationships, or mental health. Some warning signs to watch out for include chasing losses, gambling with money meant for essential expenses, feeling anxious or irritable when not gambling, and being unable to set or stick to limits. If you recognise any of these signs in yourself or someone close to you, seeking help as soon as possible is strongly advised.

Support Organisations in the UK

Several organisations offer free, confidential support to anyone affected by gambling-related harm in the United Kingdom. We encourage players to reach out if they need assistance:

• GamCare – www.gamcare.org.uk – free helpline and counselling services.
• BeGambleAware – www.begambleaware.org – advice and self-help tools.
• Gamblers Anonymous – peer support groups across the UK.
• Gordon Moody – residential treatment programmes for severe gambling problems.

Protecting Younger Players

Pub Casino is strictly an adults-only platform. You must be 18 or over to register and play. We recommend using parental control software such as Gamban, NetNanny, or CYBERsitter to prevent underage individuals from accessing gambling websites on shared devices.

Frequently Asked Questions

How do I self-exclude from Pub Casino?

You can self-exclude directly from your account settings or by contacting our customer support team. You can also register with GAMSTOP, the national self-exclusion scheme, to block access to all UK-licensed gambling sites simultaneously.

Can I reverse a deposit limit I have set?

Reductions to deposit limits take effect immediately. However, increases or removals of limits require a mandatory cooling-off period before they come into force, giving you time to reconsider your decision.

Is my responsible gaming information kept confidential?

Yes, all information related to your responsible gaming settings and any communications with our support team are treated with full confidentiality in line with our privacy policy and UK data protection law.