Pub Casino Privacy Policy – How We Handle Your Personal Data in the UK

At Pub Casino, protecting your privacy is a responsibility we take seriously. This privacy policy explains what personal data we collect, how we use it, and the rights you hold under UK data protection legislation, including the UK GDPR and the Data Protection Act 2018. Whether you are browsing our site or registering a full account, understanding how your information is handled helps you make informed decisions. We encourage all players to read this page carefully before using our services.

What Personal Data We Collect

When you create an account at Pub Casino, we collect a range of personal details necessary to verify your identity and deliver our services. This includes your full name, date of birth, home address, email address, and phone number. During the payment process, we may also collect financial information such as your card details or e-wallet credentials, though full payment data is processed securely by regulated third-party providers. We also gather technical data automatically, such as your IP address, browser type, device information, and browsing behaviour on our platform.

How We Use Your Information

Your data is used for several essential purposes. We use it to manage your account, process deposits and withdrawals, and provide customer support. In accordance with our obligations as a UK Gambling Commission licensed operator, we are required to verify your age and identity, conduct affordability checks, and monitor for signs of problem gambling. Your data also allows us to send you relevant promotional communications where you have given your consent, and to personalise your gaming experience on the site.

Pub Casino does not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business, including payment processors, identity verification providers, fraud prevention agencies, and regulatory authorities. Any third party we work with is contractually obliged to handle your data securely and in line with applicable UK data protection law. We may also disclose information to law enforcement or regulators when required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. In most cases, account and transaction records are kept for a minimum of five years following account closure, as required by UK anti-money laundering regulations. After this period, your data is securely deleted or anonymised.

As a UK resident, you have a number of rights regarding your personal data. These include the right to access the data we hold about you, the right to request correction of inaccurate information, the right to request erasure under certain circumstances, and the right to object to processing. You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data has been mishandled.

Cookies and Tracking

Pub Casino uses cookies and similar tracking technologies to improve site performance and deliver a better user experience. You can manage your cookie preferences at any time through the cookie settings on our website. Disabling certain cookies may affect the functionality of some features.

Frequently Asked Questions

How can I request a copy of my personal data?

You can submit a subject access request by contacting our customer support team via email. We will respond within 30 days of receiving your request, in line with UK GDPR requirements.

Can I ask Pub Casino to delete my account and data?

You can request account closure and data deletion at any time. Please note that certain records may be retained for legal and regulatory reasons even after your account is closed.

Who oversees data protection at Pub Casino?

Our data protection practices are overseen internally, and any concerns can be raised with the Information Commissioner's Office, the UK's independent authority for data protection matters.

Is my payment information stored securely?

Yes. Payment data is handled by PCI DSS compliant third-party processors. Pub Casino does not store full card details on its own servers.